PRIVACY POLICY — MonsterBuyBack LLC DBA Monster Phone Repair

Last Updated: 11-18-25

MonsterBuyBack LLC, doing business as Monster Phone Repair (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, store locations, mobile services, online chat, checkout system, and any other services we offer.

By using our website or doing business with us, you agree to the terms of this Privacy Policy.

 

1. Who We Are

MonsterBuyBack LLC

DBA Monster Phone Repair

1495 Lincoln Way East, Suite 106A

Chambersburg, PA 17202

Email: info@monsterphonerepair.com

Phone: 717-496-8452

We provide device repair services, buyback/trade-in services, device sales, accessories, and financing/lease-to-own options.

 

 

 2. Information We Collect

We collect the following categories of information when you visit our website, use our services, or interact with us:

A. Personal Contact Information

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Billing address

B. Device Information

  • Device type and model

  • IMEI, serial number, or device identifiers (for repairs, diagnostics, buyback, and unlocking services)

  • Device condition and repair notes

  • Photos uploaded or provided to us

C. Payment Information

We do not store full credit card numbers. Payments are processed securely through:

  • Stripe

  • PayPal

  • Shop Pay

  • Afterpay

  • Klarna

For lease-to-own and financing:

  • Acima

  • Progressive Leasing

These companies may collect additional financial, identity, or banking information according to their own privacy policies.

D. Service & Transaction Information

  • Repair tickets

  • Buyback/trade-in quotes

  • Purchase history

  • Warranty claims

  • Appointment requests

E. Website & Analytics

Automatically collected data may include:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Cookies & tracking technologies

  • Chat interactions

  • Referral sources

F. Chat, Calls, and Messages

When you use our:

  • Website chat

  • SMS marketing

  • Email support

  • Phone calls

We collect conversation logs, metadata, and contact information.

 

3. How We Collect Information

We collect information through:

  • Website forms

  • Checkout and payment pages

  • Buyback/trade-in forms

  • RepairDesk repair check-in system

  • Phone and in-person interactions

  • Cookies, analytics, and web tracking

  • Social media messages

  • Online scheduling and appointment tools

 

4. How We Use Your Information

We use your information to:

✔ Provide services

  • Repair your device

  • Diagnose issues

  • Process buyback/trade-in offers

  • Sell devices or accessories

  • Deliver online orders

✔ Process payments and financing

  • Complete transactions

  • Use partners like Stripe, Shop Pay, Klarna, Afterpay

  • Submit applications to Acima or Progressive Leasing

✔ Communicate

  • Confirm appointments

  • Provide repair updates

  • Respond to messages

  • Send receipts

  • Notify you about order status

✔ Marketing & engagement

  • SMS updates (with opt-in)

  • Email offers and repair reminders

  • Abandoned cart follow-ups

  • Customer loyalty messages

✔ Improve our website

  • Analytics

  • Debugging

  • Monitoring performance

 5. Information Sharing

We do not sell personal data.

We may share data only with trusted service providers including:

  • Payment processors

    (Stripe, PayPal, Shop Pay, Klarna, Afterpay)

  • Financing providers

    (Acima, Progressive Leasing)

  • Repair management platforms

    (RepairDesk)

  • CRM & communication tools

    (GoHighLevel)

  • Shipping carriers

    (USPS, UPS)

  • Analytics platforms

    (Google Analytics, Meta Pixel)

These providers use your data only to perform services on our behalf.

We may also share information if required by law, court order, or to prevent fraud and security threats.

 

6. Cookies & Tracking Technologies

Our website uses cookies and tracking scripts for:

  • Website analytics

  • Marketing conversions

  • Chat and support functionality

  • Secure checkout

  • Recognizing returning visitors

You may disable cookies in your browser settings, but certain features may not work properly.

 7. Financing, Lease-to-Own & Payment Plans

If you apply for financing or lease-to-own options, your information may be shared with:

  • Shop Pay Installments

  • Afterpay

  • Klarna

  • Acima

  • Progressive Leasing

These companies may collect:

  • SSN or last 4 digits

  • Income or employment information

  • Banking information

  • Credit-related data

These companies process data according to their own policies, and we do not control their use of information.

8. Buyback & Trade-In Data

When selling a device through our buyback program, we may collect:

  • IMEI / serial numbers

  • Device condition

  • Ownership verification

  • Photos or videos of device

  • Government-issued ID (if required by law)

Pennsylvania and federal laws may require us to retain transaction records.

9. Repair Services & Data Handling

When checking in a device for repair, we collect:

  • IMEI/serial number

  • Passcode (optional, for testing features)

  • Repair details

  • Photos/videos for documentation

We do not access personal content on your device unless explicitly needed to test functionality.

We recommend backing up your device before service.

10. SMS & Email Communications

By providing your phone number or email, you consent to receive:

  • Appointment confirmations

  • Repair updates

  • Buyback confirmations

  • Shipping notifications

  • Marketing messages (with opt-out option)

You may opt out at any time by replying STOP or unsubscribing.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

No system is 100% secure, but we take security seriously.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your information

  • Request corrections

  • Request deletion

  • Opt out of marketing

  • Limit cookies or tracking

  • Request disclosure of data collected

To submit a request:

Email: info@monsterphonerepair.com

 

 13. Children’s Privacy

We do not knowingly collect information from children under 13.

14. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with an updated revision date.

15. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: info@monsterphonerepair.com

Phone: 717-496-8452

Business Name: MonsterBuyBack LLC DBA Monster Phone Repair

Who we are

Suggested text: Our website address is: https://shop.monsterphonerepair.com.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.